by Cindy Walding | Feb 24, 2025 | Employees
The little things that add up to quality We have all heard stories about bad business practices and we wonder how a business can last with such poor policies in place. Although we all are quick to recognize blatantly bad practices, we sometimes become blind to the...
by Cindy Walding | Feb 24, 2025 | Employees
Quality and Excellence in contracting Since this is the month that NARI honors excellence in contracting [through their CotY award program], I thought it might be a good time to address the topic of quality and excellence from a broader point of view. When...
by Cindy Walding | Feb 24, 2025 | Employees
Creating quality by sharpening our skills Following is a story a friend sent me. Once upon a time a very strong woodcutter asked for a job in a timber merchant, and he got it. His salary was really good and so were the working conditions. For that reason,...
by Cindy Walding | Feb 19, 2025 | Employees
Have you ever shopped around for a new car and left the dealership thinking no way would you purchase a vehicle from that salesperson? Your potential customer’s relationship generally starts with some interaction with one of your employees. As they say “What goes...
by Cindy Walding | Feb 19, 2025 | Employees
Why, in a world where people say they want to work, is it so difficult to hire the right person? In hiring, the first test is the initial conversation you have with the candidate on the phone—before asking them to come in for a face-to-face interview. This step is...
by Cindy Walding | Feb 19, 2025 | Employees
Your employees are one of the biggest assets of your business. Locating and retaining quality employees is an ongoing job. All businesses experience some amount of employee turnover and depending upon the employee that leaves, turnover may not be the worst thing....
