But I Thought You Meant

The importance of good communication The importance of good communication“But I though you meant … .”  How often have you heard this?  I’m sure we can all relate to the familiar refrains of “I didn’t know that” or “You didn’t tell me that”.  How...

Reaching Agreements

Listening may be the difference between agreement or disagreement How often have you asked yourself why it is so difficult to reach agreements?  Whether it is getting staff to do what you want or getting clients to say yes to your sales proposals it...

Reasons

Reasons to communicate As I was thinking about the topic for this month’s article a number of thoughts seemed to be competing for my attention.  This is the time of year to enjoy the holidays, to reflect on those things we have to be thankful for,...

What’s Fair?

Communication and fair play We’ve all heard the complaint or maybe even had the experience of getting ripped off.  Important questions are how, when and why does this happen.  In other words, what are the ingredients and warning signs of rip-off? In our...

Drive Results With a Great Website

It’s important to make a good first impression.  You know what they say, most people will judge you in the first second of meeting you and most likely that impression of you will not change.  It also holds true for your website, as it too must have “curb appeal”.  A...

Create an Inviting Website

Your website is like the front door to your home. Once people are invited in it is your website’s job to see that they are comfortable so they will stick around. Visually and textually you must be able to have an engaging conversation with your visitors.  Think...